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Privacy Policy

Unitron Hearing (“Unitron Hearing” or the “Company”) is committed to ensuring the privacy of individuals  who visit our web site.  This Privacy Policy describes how the Company is committed to safeguarding your personally identifiable information (“Personal Information”).  Personal Information may include:

  • Name, address, and telephone and facsimile numbers;
  • E-mail address;
  • Demographic information which you choose to provide in surveys, such as gender and age;
  • Information about the products you like to use;
  • Information about your lifestyle that you may choose to provide in surveys.

The purpose of this Privacy Policy is to tell you what Personal Information we collect about you, how we use it, whether we disclose it to anybody else, how long we keep it, and how you can request access to your Personal Information or obtain more information about the Company’s privacy policies and procedures.

What Personal Information Does the Company Collect?

The amount and type of information received depends on how you use our site.  We use general, not personally identifiable information collected to generate statistics and measure site activity to improve the usefulness of customer visits.  During normal web site usage we do not collect or store Personal Information.

There are instances where Unitron Hearing requests Personal Information to provide the web site visitor a service or correspondence (e.g. product orders, mailed brochures, etc). Product orders such as hearing aids and accessories are collected via a secure web site.  The Company may use your Personal Information to provide you with products, and information, conduct surveys and improve the services we provide you.  For example, the Company may:

  • Send you newsletters, magazines, coupons or other correspondence;
  • Send you e-mail press releases or notification;
  • Deliver goods;
  • Provide you with information and updates regarding products and services that Unitron Hearing or its partners has to offer and which Unitron Hearing thinks will interest you, including marketing and promotional information;
  • Respond to your requests for information, services and products; and
  • Conduct surveys in order to better understand and meet your hearing needs so as to improve the Company’s products and marketing.

You can opt-out of receiving promotional information or being contacted for surveys at any time by contacting us by e-mail or phone (see Contact Us below).

Consent

Providing your Personal Information, either in person, by telephone, or on-line, constitutes your consent to the collection, use and disclosure of such Personal Information by the Company for the purpose outlined above or explained to you at the time information is collected.  We only collect information by lawful means and do not collect any information in a manner that is unreasonably intrusive.

If you choose to withhold Personal Information, you may not be able to avail yourself to certain programs offered by the Company.

Does the Company Disclose Personal Information?

The Company does not sell your Personal Information to third parties.  However, the Company may, on occasion, share some or all of your Personal Information with third parties for the purposes set out above.  For example, Personal information may be shared:

  • With Unitron Hearing distributors or entities affiliated with the Company for the purposes of fulfilling warranty obligations and to administer marketing promotions; and
  • With third parties that provide the Company with services, such as processing and marketing.

These third parties may be located outside of Canada. Therefore, your information may be processed and stored in other jurisdictions and, as a result, law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws in those countries.

The Company may disclose your Personal Information where and when required or permitted by law to do so.  Please note that your Personal Information will, upon any reorganization or sale of the assets of the Company, be transferred to a purchaser agreeing to use your Personal Information for the same purposes outlined in this Privacy Policy.

How Does the Company Protect the Personal Information It Collects?

The Company has implemented appropriate safeguards and security measures to protect your Personal Information from loss, theft, unauthorized access, disclosure, copying, use or modification. Security measures adopted by the Company include limiting the number of individuals with access to your Personal Information.  All affiliates, suppliers, agents, employees and other parties performing services on our behalf who handle Personal Information are bound to maintain the confidentiality of all Personal Information and may not use the information for any unauthorized purpose.

Non-Personally Identifiable Information and Cookies

Unitron Hearing makes use of non-personally identifiable statistical information collected from users (browser type, IP addresses, geographical location) for optimization of its sites as part of its continual internal review process and in a general way to learn more about its customers. Unitron Hearing will not disclose this information to third parties.

Unitron Hearing does use tracking technology (known as 'cookies'), which deposits certain bits of information on your hard drive. Cookies allow us to track and target your interests to tailor our sites to suit your needs better. You can set your browser to refuse cookies, but doing so may impact use of certain parts of this website.

Children

Unitron Hearing does not knowingly collect the Personal Information of minors.  Individuals under the age of majority in their province of residence must get permission from their parent or guardian before they submit Personal Information to Unitron Hearing.

Links

Links from this site may take you to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. Always check the privacy policies of websites before submitting any personally identifiable information.

Accuracy and Access

We are committed to ensuring that the Personal Information we hold for each customer is accurate, up-to-date and complete.  You have the right to access your Personal Information in our files and to update or remove that information as necessary, subject to any legal restrictions that would prohibit such action.  To access your Personal Information, please contact our Privacy Officer by telephone, e-mail or post at the numbers and address provided below.  Please be sure to specify what information requires updating or removal.

Changes to this Privacy Policy

The Company may add, modify or remove portions of this Privacy Policy, as and when it deems necessary or appropriate.  You will be able to determine when this Privacy Policy was most recently modified by referring to the “last update” date appearing at the end of this document.  Please visit www.unitronhearing.com for the most recent version of this Privacy Policy.

Concerns About Your Privacy-Contact Us

If you have any questions or concerns about privacy or how the Company has handled a request for Personal Information, please contact info@unitron.com


Last Updated:  August 8, 2007